What is the cancellation refund policy for Celestra Stays?

100% refund for cancellations made 15+ days prior to check-in. 70% refund for 7-14 days prior. 60% refund for 5-6 days prior. 20% refund for 3-4 days prior. Zero refund for cancellations made within 2 days of arrival.

How does the 90-minute check-in damage inspection work?

Guests receive a 90-minute window after arrival to inspect the villa and report any pre-existing issues to the host, ensuring complete transparency and protecting their security deposit.

When is the security deposit refunded?

Following post-checkout verification during checkout, refundable security deposits are processed back to the guest account immediately via UPI or bank transfer before departure.

Transparent Policies & Security Deposit Guidelines

1. Pricing / Tariff

2. Cancellation

3. Privacy Policy

4. Terms & Conditions

Cancellation & Refund Policy

Refund percentages are calculated strictly against your formal cancellation request timestamp.

15+ Days before Check-in 100% Refund

7 – 14 Days before Check-in 70% Refund

5 – 6 Days before Check-in 60% Refund

3 – 4 Days before Check-in 20% Refund

< 3 Days / No-Show No Refund

Applicable banking charges & GST will be deducted as per statutory norms.

Security Deposit & Inspection

Clear operating procedures for check-in, maintenance, and deposit reimbursement.

90-Minute Check-In Inspection: Guests undertake to inspect and report any pre-existing damage to property, electronics, glassware, crockery, or structure to the caretaker within 90 minutes of check-in.

Utmost Care & Reasonable Cleanliness: Guests undertake to use the property with care. The villa must be returned in good order and clean condition except for ordinary usage wear.

Set Replacement Clause: If breakage/damage is caused to an item forming a set (e.g. glassware set of 6), unless an exact single replacement is readily procurable, the guest agrees to cover the cost of the complete replacement set.

Fixed Furniture Movement: Fixed furniture, heavy appliances, wall art, and artifacts must not be shifted without explicit caretaker consent.

Immediate Refund at Checkout: After post-checkout property audit during checkout, the refundable security deposit (less damage deductions, if any) is returned immediately via UPI or electronic bank transfer before guest departure.

Estate Timings & Pet Etiquette

Essential guidelines for your arrival and stay

Check-in & Out

Check-in: 2:00 PM
Check-out: 11:00 AM

Pet Etiquette

Pets are welcome on the garden lawn. Kindly avoid pets on plush bed linens.

Transparent Policies & Property Care

Cancellation & Refund Policy

Security Deposit & Inspection

Estate Timings & Pet Etiquette

Check-in & Out

Pet Etiquette

Reserve Morning Glory Villa

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