Celestra Stays
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Hospitality Agreement

Terms & Stay Conditions

To ensure mutual clarity, peaceful stays, and property preservation for every visiting family, our guest reservations follow these standard commercial and operating terms.

1. Agreement & Reservation Confirmation

By confirming a reservation at Morning Glory Villa or any property operated by Celestra Stays, the primary guest (booking lead) and all accompanying party members agree to abide by these Terms and Conditions.

  • Advance Payment: A booking is formally locked in our reservation calendar upon receipt of a minimum 50% advance deposit. The balance amount must be settled prior to or upon physical arrival.
  • Booking Voucher: Once the advance payment is verified, an official Celestra Stays digital booking voucher is issued containing property GPS directions, gate PIN, and direct contact details for on-site caretaker Ajay Dalvi & master chef Laxman Singh.

2. Standard Check-In & Check-Out Timings

Standard Check-In
2:00 PM
Standard Check-Out
11:00 AM

Early check-in (from 11:00 AM) or late check-out (until 2:00 PM) is strictly subject to prior written approval from the concierge desk and dependent on same-day arriving/departing guest schedules.

3. Mandatory Identification & Guest Verification

In compliance with Government of India statutory mandates and local Raigad District Police regulations, all adult guests (18+ years) must furnish a valid government-approved photo ID (Aadhaar Card, Passport, Driving License, or Voter ID) at check-in. PAN cards are not accepted as proof of residence. Foreign nationals must provide a valid passport and Indian visa.

4. Security Deposit & 90-Minute Check-In Inspection Clause

A refundable security deposit of ₹5,000 (for the entire estate) or ₹2,500 (for individual suites) is payable prior to check-in.

The 90-Minute Guest Inspection Window:

Guests have a 90-minute window post arrival to inspect the villa, electrical appliances, plumbing, and structural condition. Any pre-existing damage, breakage, or malfunction must be promptly reported to the caretaker via WhatsApp or written note. Unreported issues identified during post-checkout audit will be presumed to have occurred during the guest's occupancy.

Immediate Security Deposit Refund: Post checkout, our housekeeping team inspects the villa. Provided no damages or missing inventory occur, the security deposit is refunded in full immediately via UPI or bank transfer at checkout before guest departure. No interest accrues on security deposits.

5. Set Replacement Clause

Celestra Stays furnishes properties with coordinated luxury dining sets, imported glassware, and custom furnishings. If a guest causes breakage or loss to an item forming part of a coordinated set (e.g. glassware set, premium porcelain dinner set), unless an exact matching individual replacement can be readily procured locally, the guest agrees to reimburse the cost of replacing the entire coordinated set.

6. Timings & Pet Etiquette

  • Check-in & Check-out: Standard Check-in is at 2:00 PM and Check-out is at 11:00 AM.
  • Pet Etiquette: Well-behaved pets are warmly welcomed on the garden lawn and outdoor patio areas. Kindly ensure pets stay off indoor plush bedding and upholstery.

Note: Estate orientation and property guidelines are communicated directly by our resident caretaker upon arrival at the villa.

7. Cancellation & Rescheduling Terms

All cancellations are governed by our formal Cancellation & Refund Policy:

  • 15+ Days before Check-in: 100% Refund (minus statutory banking processing fees).
  • 7 to 14 Days before Check-in: 70% Refund.
  • 5 to 6 Days before Check-in: 60% Refund.
  • 3 to 4 Days before Check-in: 20% Refund.
  • Under 3 Days (72 Hours) or No-Show: 0% Refund.

8. Limitation of Liability & Force Majeure

Morning Glory Villa is located in a rural mountain setting in the Western Ghats. While we maintain a 24/7 on-site power backup generator and 200 Mbps redundant optical fiber, Celestra Stays shall not be held liable for temporary regional grid fluctuations, severe monsoon weather, road closures, or external network outages beyond our reasonable control. We maintain first-aid equipment and can connect guests with Karjat Sub-District Hospital in medical emergencies.

9. Governing Law & Legal Jurisdiction

These terms and any dispute arising from bookings, stays, or billing shall be governed and interpreted under the laws of the Republic of India. The courts located in Karjat / District Raigad, Maharashtra shall possess exclusive jurisdiction.