Celestra Stays Privacy Policy

1. Introduction & Operating Entity

Welcome to Celestra Stays ("we," "our," or "us"). We curate boutique nature retreats and private villa stays in Khandpe, Karjat, Maharashtra, including our flagship estate, Morning Glory Villa.

This Privacy Policy governs your use of www.celestrastays.com and interactions with our reservation desk, direct host concierge (+91 90040 85345), and WhatsApp booking channels. By accessing our services or submitting reservation inquiries, you consent to the data collection and practices described herein.

2. Personal Data We Collect

We only collect information necessary to fulfill hospitality inquiries and reservations:

• Identity & Contact Details: Full name, telephone/WhatsApp mobile number, and email address provided during inquiry or booking.
• Stay Particulars: Check-in and check-out dates, guest count (adults and children), special dietary requests, bonfire preferences, and pet accommodations.
• Government Identification (Mandatory for Check-In): Under local Maharashtra Police regulations, all adult guests must present valid government photo ID (Aadhaar Card, Passport, or Voter ID) upon check-in for the official property guest register.
• Payment Verification & Refund Account Data: Advance payment transaction references, UPI handles, or bank account details required to process the 100% refundable security deposit post-checkout. We do not store credit card CVV numbers.
• Technical Data: IP address, device type, browser information, and referral URLs gathered via standard server logs and cookies.

3. Purpose of Data Processing

Your data is strictly utilized for legitimate hospitality purposes:

• Processing booking inquiries, calculating tariffs, and issuing verified reservation vouchers.
• Direct guest coordination via host concierge Ajay Dalvi & Laxman Singh for custom meal preparation and arrival check-in.
• Auditing property care and issuing electronic security deposit reimbursements immediately upon checkout inspection.
• Fulfilling statutory tax accounting (GST compliance) and maintaining local district police guest log records.
• Preventing fraudulent reservations and securing website infrastructure.

5. Confidentiality & Non-Sale of Guest Data

We do not sell, rent, trade, or monetize guest personal information. Your information is never provided to third-party telemarketers or external advertising networks. Access to guest logs is strictly confined to authorized Celestra Stays estate managers and direct culinary staff for your scheduled stay.

6. Data Retention & Storage Security

Guest communication and booking records are stored in encrypted environments protected by industry-standard firewalls. Records are retained only for the duration necessary to satisfy statutory tax audits and legal guest register requirements under Indian law, after which they are securely archived or purged.

7. Your Privacy Rights

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Request confirmation and review of the personal information held regarding your reservation.
• Request correction of inaccurate or outdated contact numbers or email details.
• Request erasure of non-statutory communication logs once your stay and deposit refund are finalized.